Did Santa bring something you're having trouble installing?
Are you seeing the dreaded
"Error 1607: Unable to install InstallShield Scripting Run Time"?
Maybe something below will help you out..
- Do not call InstallShield, they won't be able to help you fix this because they don't know your computer, they didn't actually create the install, and they don't know how the software vendor put together the install.
- However, Install Shield recognizes that there are some common errors (inluding 1607 at the top of the list) and they provide the following page: Error -1607: Unable to Install InstallShield Scripting Run Time as a courtesy. We suggest you try the suggestions on that page first to see if that fixes your error 1607.
- If that fails, we've heard rumors that you can get around this 1607 error by creating a new Administrator acount in Windows, and then trying to install the software under that account. If you don't know how to do this, go looking for the neighborhood computer geek, because he'll know how.
- Is it specifically an Apple iPod? Apple has put up a page dedicated to fixing installation, run time, updating with their updates, and general errors with the iPod and the corresponding iTunes software. Check it out here
If the above fails or you don't understand what you are supposed to be doing, we recommend you contact tech support for the company that makes the software or hardware that you are trying to install. They may be able to help resolve the 1607 error as well as many other problems getting your new program or device setup. Here are some of the more common companies as well as their own technical support sites.
| Company | Products |
Tech Support Site |
| Apple | iTunes, iPod, Shuffle |
Tech Support Site |
| Canon |
Digital Cameras, Digital Camcorders, Printers, Scanners |
Tech Support Site |
| HP |
HP Printers (DeskJet, LaserJet), HP Pavilion, Compaq Presario, iPaq, Cameras |
Tech Support Site |
| Kodak |
Kodak EasyShare Camera, Photo Printer, Digital Camera Docks |
Tech Support Site |
| Lexmark |
Inkjet Printers, All-In-One Printers, Network Adaptors, Laser Printers |
Tech Support Site |
| Palm |
Treo, LifeDrive, Palm Handhelds, Palm Desktop, Lifedrive, Hotsync |
Tech Support Site |
If all else fails, there's always google:
Success Stories
Got a success story about overcoming the dreaded 1607 error? Share it with us so we can share it with everyone else!
darin
16 Apr 2007, 15:02
Jim you are a god after spending like 4 hours with dell chat they sent me link to this site read your comments and it worked right away thanks.
danny
27 Feb 2007, 17:05
PLEASE HELP..IM TRYIN TO INSTALL MY DRIVERS FOR THE ETHERNET CONTROLLER..AND I CANT!! ITS DRIVING ME CRAZY..PLEASE HELP!!! I BOOTED MY COMPUTER 1 DAY AGO.BUT CANT MAKE THE INTERNET WIRK!!PLEASE HELP...MY EMAIL IS DANNYGCLUB98@TAHOO.COM..OR U CAN POST UR HELP ON THIS PAGE
Spiral Dave
23 Feb 2007, 06:31
Having recently reinstalled Windows XP, then millions of service updates, I was hit with the 1607 error. I tried other ideas without success, then saw Jim's suggestion (from 11 Apr 2006), tried it and it worked like a charm. Thanks, Jim!
Ally
25 Jan 2007, 09:00
haven't bothered to read the other comments above, but thought I'd post this anyway.
Trying to install OracleXE which uses ISScript11, got the wonderful 1607.
Os: Win2k Sp4 w/ WinInstall 3.1.
uninstalled 3.1, renamed msiexec.exe in C:\%windir%\System32 to *.old - ran msiexec3 redistributable - installed fine, rebooted - now able to install oraclexe with ISScript11.
Inga
17 Dec 2006, 23:25
HELP!! Trying to install itunes, getting this dreaded 1607 error, tried everything on installshied website
brett
10 Nov 2006, 22:04
this error is driving me crazy ive fixed it once now i got to fix it again!!!!
Ben
24 Oct 2006, 21:45
I've just spent days trying to get rid of this blasted 1607 error...i tried Jims method, still 1607, tried steve zemaneks method, still 1607, i called the software manufacturer and they directed me to consumer.installshield.com and their method didnt work either...im all out of ideas and this is killin me..by the way im trying to install Final Fantasy XI...i even called microsoft and they didnt have any ideas someone PLEASE help this is killin me
Tyler
03 Oct 2006, 01:23
I spent hours on the instal shield site... another hour on the microsoft site.... called the manufacturer... nothing worked... THANK YOU!!
cevans
02 Oct 2006, 22:00
Jim is my hero.
A|i
21 Sep 2006, 18:57
Jim! If thats ur name dude, i was having problems installing ea games downloader for my expansion pack of battlefield 2, same error, 1607 and cudnt do anything, tried the regserver command and its all good now. Thanx again Bro.
Bob
10 Sep 2006, 10:23
Hey, just fixed my error, dont forget to check DCOM is running correctly>
go to run>services.msc
check that the DCOM Server is running and set to automatic
Have fun
OH Boy
28 Aug 2006, 17:59
i type in Jim's REGSERVER address thing.
but it says 'no such file found' uhhhmm...
DanPM
19 Aug 2006, 07:48
Jim ... I love you dude.
Mark
18 Aug 2006, 15:55
I tried everything, everything on the installshield website and apple website. Then I tried Jim's simple instructions. And it worked. I am so relieved, if you're reading this Jim, your my hero. :D
Steve Zemanek
18 Aug 2006, 06:56
this was driving me crazy on a brand new laptop trying to install iTunes.
so here is what I did, I went crazy deleting files in C:\program files\common files\installshield\
then i went to installshields website here
http://consumer.installshield.com/kb.asp?id=Q108158
downloaded the latest version (version 9) extracted the contents of the zip file to the desktop (i couldn't run it directly from the zip file) and run the installer from the desktop. finally the problem was FINALLY resolved. I hope someone else will find this helpful.
Jim
27 Jul 2006, 06:00
Jim, dune u r amazing,
I tried almost everything available on Apples site.
nothing worked almost wasted 10 hours but your trick worked like a cake boy.......thanks and keep it up.
Jen
25 Jul 2006, 20:26
Not sure why REGSERVER worked, but it did. Like magic. Thank ya!
Dan
08 Jul 2006, 12:57
Thanks Jim, the regserver tip did the trick.
Andres Burgos
03 Jul 2006, 23:56
I love you jim you fixed my bug...thank you!!!
chris
01 Jul 2006, 13:04
holy !?#* Jim's suggestion on Apr 11 worked!!! I had the same problem as Tony on Jan 23, iTunes
Sarah
11 Jun 2006, 19:02
Your a legend Jim
Ashraf
09 Jun 2006, 10:04
Dear Sirs,
I m tired to rectify the ERROR 1607 & NOW I BELIVE
Santa
WILL SOLVE MY PROBLEM.
REGARDS,
ASHRAF
juanjo
15 May 2006, 15:39
Jim... it worked like a sharm
thank you
Michael
08 May 2006, 17:14
Jim is a legend. Thanks for the tip , worked for me.
Zodiac
24 Apr 2006, 09:17
If I reinstall my iTunes, will all my songs, playlist, videos, etc. from the iTunes Library be deleted?
Travis
15 Apr 2006, 20:31
Tried both of these with no luck. Any help?
Jim
11 Apr 2006, 19:49
Type this in run:
C:\Windows\System32\Msiexec.exe /REGSERVER
Wait 10 seconds.
Try the install again.
You're welcome, no charge.
Gil
26 Jan 2006, 06:04
Ok im gona try the same
Tony
23 Jan 2006, 13:49
I had previously installed QuickTime (standalone).
When I tried to install iTunes, I got the dreaded 1607 error. So, I went to the control panel's add/remove programs and removed InstallScriptMSI engine. Then when I ran the iTunes installer again, no error!
This site is intended for people who are having trouble installing software, programs, applications, games, utilities, tools, etc. on their home computers. We don't promise that we can fix these run time, installation, configuration, repair, uninstall, etc. problems. We just hope that we can provide fixes, solutions, links, etc. to help you fix it without having to spend money for someone to reinstall windows or something drastic!